Synergen Insurance Agency, Inc. (“SYNERGEN”) is committed to protecting the privacy of every individual with utmost care and diligence. We value your privacy and desire to protect and safeguard the use, handling, and processing of the information you will provide. We make sure that the information we will obtain are necessary to fulfill our promise in providing the best service we can offer for your health or travel needs.

To provide quality service, it may be necessary for us to share some of your information to our Principal insurance here and abroad and/or to other healthcare providers.

Who is the Personal Information Controller?

SYNERGEN is the Personal Information Controller who controls the collection, holding, processing, or use of personal information. It may also instruct another person or organization to collect, hold, process, use, transfer, or disclose personal information on his or her behalf.

The Information We Collect

To fulfill our promise in providing the best service we can offer, SYNERGEN may collect different types of information through traditional means or through technology.

The types of information that we collect are as follows:

• Personal information refers to any information from which the identity of an individual is apparent or can be ascertained or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information, would directly and certainly identify an individual.

• Privileged information refers to any and all forms of data which under the Rules of Court and other pertinent laws constitute privileged communication.

• Sensitive personal information refers to personal information pertaining to an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations; records such as an individual’s health, education, genetic or sexual life, or to any proceeding for any offenses committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings; information issued by government agencies particular to an individual which includes, but not limited to, social security and other identification numbers, previous or current health records, licenses or its denials, suspension, or revocation, and tax returns; and those information specifically established by an executive order or an act of Congress to be kept classified.

For example, under health insurance, SYNERGEN obtains the following information, to with:

• Your name and signature;
• Your personal and contact details such as, but not limited to, date of birth, gender, height, weight, medical history, current medical illness, occupation, relationship to the beneficiary, government-issued identification, residential address, contact number, and e-mail address;
• The personal and contact details of your spouse, dependents, and/or beneficiary/ies.

How do we collect your information?

SYNERGEN collects your information through traditional means or through technology. Traditional means is by filling up an information sheet using pen and paper, while use of technology can be through phone calls, text messaging, e-mail, or use of applications and online forms.

What do we do with your information?

We will use your information to properly accomplish our services as an insurance agency such as, but not limited to:

• Process your insurance application and other requests;
• Process your insurance policy renewal;
• Record keeping and evaluation purposes;
• For compliance with legal requirements;
• For compliance with required documents for claims settlements;
• Basis for making franchise forms;
• For communication purposes and sending of transactions correctly;
• For Insurers to successfully process their travel insurance;
• For billing and collection of insurance premiums and related fees;
• For the development of new services.

With whom does SYNERGEN share your information?

SYNERGEN shares your information with any employee, staff, agent, representative and/or officer of SYNERGEN and its related companies and affiliates. SYNERGEN also shares your information with its Principal insurance, government authority, enforcement agency, court or quasi-judicial tribunal, and to other persons or entities necessary for the fulfillment of its services.

How do we protect your personal information?

SYNERGEN shall exercise reasonable prudence in using and storing the information you disclose, and only those authorized can have access to your information. SYNERGEN ensures that all new employees, staff, agents, representatives, and officers are given the basic required training of Data Security Awareness. SYNERGEN also uses office internal software and database system Synergenhub (software where we store all scanned copies of documents that contain your information) and Insurance Monitoring System.

Can you access and update your information?

SYNERGEN encourages you to keep your information current and updated. You may contact us through one of our employees, staff, agents, representatives, and officers to update your information in our database.

Who is a Data Subject?

Data Subject refers to an individual whose personal information is processed.

What are your rights as the Data Subject?

1. Right to be informed whether personal information pertaining to him or her shall be, are being, or have been processed;

2. Right to be furnished the information indicated hereunder before the entry of his or her personal information into the processing system of the Personal Information Controller, or at the next practical opportunity:

   1. Description of the personal information to be entered into the system;
   2. Purposes for which they are being or are to be processed;
   3. Scope and method of the personal information processing;
   4. The recipients or classes of recipients to whom they are or may be disclosed;
   5. Methods utilized for automated access, if the same is allowed by the data subject, and the extent to which such access is authorized;
   6. The identity and contact details of the personal information controller or its representative;
   7. The period for which the information will be stored; and
   8. The existence of their rights, i.e., to access, correction, as well as the right to lodge a complaint before the Commission.

3. Right to reasonable access to, upon demand, the following:

   1. Contents of his or her personal information that were processed;
   2. Sources from which personal information were obtained;
   3. Names and addresses of recipients of the personal information;
   4. Manner by which such data were processed;
   5. Reasons for the disclosure of the personal information to recipients;
   6. Information on automated processes where the data will or likely to be made as the sole basis for any decision significantly affecting or will affect the data subject;
   7. Date when his or her personal information concerning the data subject were last accessed and modified; and
   8. The designation, or name or identity and address of the personal information controller;

4. Right to dispute the inaccuracy or error in the personal information and have the Personal Information Controller correct it immediately and accordingly, unless the request is vexatious or otherwise unreasonable. If the personal information have been corrected, the Personal Information Controller shall ensure the accessibility of both the new and the retracted information and the simultaneous receipt of the new and the retracted information by recipients thereof, provided, that the third parties who have previously received such processed personal information shall he informed of its inaccuracy and its rectification upon reasonable request of the data subject;

5. Right to suspend, withdraw, or order the blocking, removal, or destruction of his or her personal information from the Personal Information Controller’s filing system upon discovery and substantial proof that the personal information are incomplete, outdated, false, unlawfully obtained, used for unauthorized purposes, or are no longer necessary for the purposes for which they were collected. In this case, the Personal Information Controller may notify third parties who have previously received such processed personal information; and

6. Right to be indemnified for any damages sustained due to such inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal information.

Contact Us

For questions or concerns relating to this Statement, you may contact us through Synergen Insurance Agency, Inc. Data Privacy Office

E-mail: dpo@synergenhub.com

Changes to this Privacy Statement

SYNERGEN reserves the right to update this statement from time to time following changes in our data privacy policies and pursuant to applicable laws and regulations. Any updates shall become effective as soon as it is posted on the site or if you receive any notification of such changes. Please review our Privacy Statement periodically for updates.